FAQs
In order to assist you as efficiently as possible, we have outlined the answers to our most frequently asked questions below. If the information you require is not available here, please reach out to us at your convenience so that we may assist you further.
Why use a consultant?
Ticketing system projects are complex, time-consuming, and often run alongside the day-to-day operation of an attraction. Many teams simply don’t have the time or specialist expertise to manage them effectively.
Using a consultant provides independent, experienced support to guide the process, with over 20+ ticketing systems to choose from, we can cut through the sales pitches and ensure you select and implement the right solution - without disrupting your operations.
Are you independent?
Yes - we have no commercial agreements with any ticketing suppliers and are not aligned to any provider. This ensures completely unbiased advice based solely on what is right for your attraction.
If you’re unsure whether your current supplier is the right fit, we’re happy to provide an independent view.
What is an RFP?
An RFP (Request for Proposal) is a structured process used to evaluate and select the right ticketing system. It ensures all suppliers are assessed consistently against your operational and commercial requirements, leading to a confident, well-informed decision.
Whether you need a structured RFP or a faster route to market, we can engage the right suppliers quickly and move straight into meaningful discussions.
If you’re considering a system change, we can guide you through this process from start to finish.
How long does it take?
A formal RFP process typically takes 2-4 months from initial engagement through to implementation, depending on the size and complexity of the attraction, as well as stakeholder involvement and requirements.
For a quicker resolution, we can engage a carefully selected shortlist of suppliers based on our industry experience, enabling faster discussions and decision-making.
We manage the process to minimise the impact on your internal team.
Can you help with current systems?
Yes - we work with attractions to review their existing ticketing setup, identify issues, and improve performance. This includes working directly with your supplier to resolve short-term challenges and deliver longer-term improvements.
If you feel you’re not getting the most out of your system, we can help identify quick wins and longer-term improvements.
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